We don't have a clue about employee engagement.
The provided text, "We Don't Have a Clue About Engagement!", argues that traditional employee engagement metrics and surveys often miss the true, complex nature of workplace commitment. The author contends that engagement is highly personal and can stem from diverse factors, such as strong relationships with colleagues, emotional attachment to a company's history or founders, dedication to its reputation, belief in its service culture, or even loyalty to a leader. Ultimately, the piece suggests that current corporate approaches to measuring engagement are flawed because they fail to capture these nuanced human experiences, advocating instead for using survey data as a starting point for discovery rather than a foundation for rigid strategies.
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